Art. 1 – OBJECT AND STIPULATION OF THE AGREEMENT
The General Sales Conditions (herein after referred to as GENERAL CONDITIONS) set out hereto, regulate the sale of products sold by Redoro Frantoi Veneti s.r.l. on www.redoro.it and www.redorogourmet.com, through a remote sale system which exploits the communication technology called “Internet”. All purchase agreements concerning the products for sale, stipulated through website www.redoro,it and www.redorogourmet.com owned by Redoro Frantoi Veneti s.r.l., following the procedures indicated online, between Redoro Frantoi Veneti s.r.l. and the INTERNET CLIENT (herein after referred to as CLIENT) shall be regulated by these General Conditions that form an integral and substantial part of the same.
The reference law is Legislative Decree no. 206 of 6th September 2005 (Consumer code, pursuant to art. 7 of Law no. 229 of 29th July 2003), which regulates all negotiation and/or contract processes involving consumers, from the point of view of the single individual and also of the community, and Directive 2000/31/EC of the European Parliament and Council of 8th June 2000 (“Electronic Commerce Directive”), acknowledged in the national legal system with Legislative Decree no. 70 of 9th April 2003, providing for the stipulation of an online agreement, upon the following conditions:
– the supplier shall “acknowledge” receipt of the order transmitted by the service recipient without any unjustified delay and via internet;
– the order and receipt are deemed received when they become available to the recipient parties.
Any amendment to these General Sales Conditions shall be effective when published on the website and shall be exclusively applied to the sales concluded after publication.
Art. 2 – ORDERS
All orders are subject to acceptance by:
Redoro Frantoi Veneti s.r.l.
Via G. Marconi, 30 – 37023 Grezzana (Verona) Italy.
The purchase orders concluded through website www.redoro.it and www.redorogourmet.com shall be filled out in each and every part and contain all the necessary details to accurately identify the ordered products and delivery address.
The orders shall be considered as the Client’s contract proposal expressed ONLINE through the “Point and Click” system.
The order confirmation by Redoro Frantoi Veneti s.r.l. sent via email at the address indicated by the INTERNET CLIENT is deemed as acceptance of the contract proposal. The agreement is deemed stipulated and binding for both parties when the Order confirmation is sent by Redoro Frantoi Veneti s.r.l. to the INTERNET CLIENT.
Redoro Frantoi Veneti s.r.l. can also transmit an order refusal to the INTERNET CLIENT and reserves the right, at his unquestionable opinion, to annul any order in case of clerical errors related to the Client’s order or information transmitted by the Client through www.redoro.it and www.redorogourmet.com.
The Client can purchase the products indicated in the online catalogue available on www.redoro.it and www.redorogourmet.com and in the quantities available in stock. Should an order exceed the quantity available in stock, the purchase will be accepted limitedly to products readily available. In this case, the CLIENT will be informed and can either cancel the order or replace the missing stock with an alternative product.
The Client shall immediately notify Redoro Frantoi Veneti s.r.l. about any error or omission of any type with regards to payment conditions, quantities and prices specified in the order acceptance document.
Art. 3 – PRICES, SHIPPING FEES AND PAYMENTS
All sales prices of the products featured and indicated on website www.redoro.it and www.redorogourmet.com constitute an offer to the public, are expressed in EURO and include VAT.
Redoro Frantoi Veneti s.r.l. reserves the right to modify the prices published on www.redoro.it and www.redorogourmet.com at any time. The product prices indicated from time to time annual and replace previous prices.
Shipping fees for Italy, including islands, are the following:
– For Italy, 15 Euros (20 Euros for islands) for orders lower than 200 €
– For Europe, shipping costs will be calculated for orders lower than 500 €
– For deliveries outside Europe, the shipping costs will be calculated
Delivery times for Italy: from 5 to 10 working days from receiving the payment.
Delivery times for international shipping (Europe): within 15 working days from receiving the payment.
Art. 4 – DELIVERIES
Redoro Frantoi Veneti s.r.l. will ship the selected and ordered products to the destination address specified in the order. Should the recipient not be available upon delivery, a notice will be left and the Client shall personally contact the carrier or shipper as soon as possible to agree on the delivery methods.
Delivery will be mostly executed by road carriers. Redoro Frantoi Veneti s.r.l. will not be held liable for any delayed or missed delivery ascribable to force majeure or unforeseen circumstances.
Art. 5 – INVOICING – PAYMENT TIMES AND METHODS
The Client agrees to pay the price of the ordered Products through Credit Card and PayPal following the specific instructions contained on the website. The shipped goods will be delivered with direct Invoice.
Art. 6 – LIMITS OF LIABILITY
Redoro Frantoi Veneti s.r.l. shall not be held liable for disruptions to normal service ascribable to force majeure, such as accidents, explosions, fires, strikes and/or lock-outs, earthquakes, flooding and other similar events that partially or totally prevent the execution of the contract, within the times agreed. Redoro Frantoi Veneti s.r.l. shall not be held liable towards any party concerning damages, losses and costs sustained in view of the non-execution of the agreement due to the aforementioned causes; the Client is exclusively entitled to be refunded of the price paid. Equally, Redoro Frantoi Veneti s.r.l. shall not be held liable for any fraudulent and illicit use by third parties, of credit cards, cheques and other payment methods, when issuing the payment for the products purchased on www.redoro.it and www.redorogourmet.com. Granted the hypotheses of wilful misconduct and gross negligence attributed to Redoro Frantoi Veneti s.r.l., it is since now agreed that in case Redoro Frantoi Veneti s.r.l.’s liability is asserted at any title towards the Client – including total or partial breach of the obligations taken up by Redoro Frantoi Veneti s.r.l. towards the Client in force of the execution of an order – Redoro Frantoi Veneti s.r.l.’s liability cannot exceed the price of the Products purchased by the Client and object of claim.
Redoro Frantoi Veneti s.r.l.’s liability for delays in delivery cannot exceed the amount of the shipping costs sustained by the Client.
Art. 7 – COMMUNICATIONS
The Client grants his consent for allowing Redoro Frantoi Veneti s.r.l. to use instruments such as email or automated calling system without operator or fax.
Art. 8 – PRODUCT TITLE
The title the products sold on Redoro Frantoi Veneti s.r.l.’s website will be transferred to the Client after full payment has been issued for the products or after delivery, if this takes place last. Any risks of damage to the Products are transferred to the Client upon delivery.
Art. 9 – RIGHT OF WITHDRAWAL – (Legislative Decree 206/05)
The Client CONSUMER can exercise the right of withdrawal if:
– he notifies cancellation of the order via email to Redoro Frantoi Veneti s.r.l. before receiving confirmation or before the products are shipped; – he is not completely satisfied of the purchase made and agrees to return all the products received.
The right of withdrawal shall be exercised, under penalty of invalidity, via registered letter with return receipt at the following address (corresponding to the address where the goods shall be returned);
Redoro Frantoi Veneti s.r.l.
Via G. Marconi, 30 – 37023 Grezzana (Verona) Italy
within ten working days from receiving the products (intact packaging, sealed as the original wrapping and in good state of preservation), retaining any shipping fees. Said communication can also be advanced via telegram or fax (+39 045 908048) or email:
(email@example.com) within the same deadline, provided that confirmed via registered letter with return receipt within 48 hours following the transmission of the telegram, fax or email. This communication shall indicate the data required to identify the order, the intention to cancel the purchase and the product or products for which the right of withdrawal is exercised, enclosing a copy of the tax document (Invoice or delivery note).
The right of withdrawal is instead voided in the following cases (art. 5, paragraph 3, Legislative Decree 185/1999) and more precisely:
– Purchase of custom-packed goods or personalised by Redoro Frantoi Veneti s.r.l. according to specific CLIENT’s requests or that in view of their nature, cannot be returned or may deteriorate or expire quickly.
– The products were not delivered due to CLIENT’s unavailability at the delivery place and when picked-up, they appear to be altered or deteriorated due to delay ascribable to the CLIENT.
If withdrawal is carried out pursuant to the aforementioned modalities, any amount already paid for the Products and delivery costs will be reimbursed to the buyer through bank transfer on bank account in his name.
Refund is issued as soon as possible and in any case, within 15 days from date on which Redoro Frantoi Veneti s.r.l. Veneti receives communication of the Client CONSUMER’s withdrawal and after receiving the ordered goods intact and in the original packaging, at the following address:
Redoro Frantoi Veneti s.r.l. Veneti
Via G. Marconi, 30 – 37023 Grezzana (Verona) Italy
In relation to the right of withdrawal, the Client is solely responsible for direct shipping costs and fees to return the products to Redoro Frantoi Veneti s.r.l.
Art. 10 – WARRANTIES AND ASSISTANCE SERVICES
Redoro Frantoi Veneti s.r.l. sells high quality products, which are covered by a limited warranty from the expiry date of the product. In case of defects or anomalies not explicitly ascribable to Redoro Frantoi Veneti s.r.l. due to the same nature of the products available on the catalogue, the Client can contact a sales agent directly through our assistance departments (firstname.lastname@example.org , 045 907622).
Any Client’s right to be refunded for damages or indemnity is excluded, as well as any contract or extra-contract liability for direct or indirect damages to people and/or objects caused by the products purchased on www.redoro.it and/or www.redorogourmet.com.
Art. 11 – BUYER’S OBLIGATIONS
After completing the purchase procedure on www.redoro.it and/or www.redorogourmet.com, the client undertakes to print and store these general conditions that he has previously reviewed and accepted as compulsory step during the order transmission phase online. The above will take place to fully comply with the conditions set forth by articles 3 and 4 of Legislative Decree no. 185/99.
The Client is strictly prohibited to input false, and/or made-up and/or imaginary data in the registration procedure required to activate the process for executing this agreement and relative further communications; personal information and email contacts must correspond to the client’s actual personal data and not third party’s, or be made-up.
It is explicitly prohibited to input third party’s information.
Subjects under legal age are also prohibited to register.
Redoro Frantoi Veneti s.r.l. reserves the right to legally prosecute any breach and abuse, in the interest and for the protection of all consumers.
Art.12 – PROMOTIONS
The Promotions offered on www.redoro.it and/or www.redorogourmet.com are valid until all Product stocks are sold out and within the purchase limits indicated on the Website. Promotions do not add up to other discounts. Products on sale can be delivered in promotional packaging, different from those shown on the Website. The offer of any complimentary Products will be valid until the stocks last. Complimentary Products offered to the Client cannot be replaced or returned.
Art. 13 – CONFERMENT AND PROCESSING OF PERSONAL DATA
Personal data is collected with the purpose to register the Client and activate the procedures for executing this agreement and relative communications; this information is processed electronically in compliance with applicable laws and can be disclosed only upon request of the legal authority or other competent authorities. Personal data will be notified to subjects in charge to carry out the activities required for executing the stipulated agreement and diffused exclusively for said purpose. The concerned party boasts the rights set forth by art. 13 Law 675/ 1996 with regards to the right to privacy.
Art. 14- DISPUTES
Any pending dispute between the parties shall be exclusively devolved to the Court of VERONA.
Art. 15 –REVIEW CONFIRMATION OF THE SALES CONDITIONS
The computerised system for filling out the order is conceived in such a way to prevent confirmation and validation of the same order unless the Buyer inputs a specific command which confirms that the latter has reviewed these SALES CONDITIONS .
N.B.: The most updated version of the General Conditions will be the one that regulates the order when being undersigned by the Client; therefore, the Client shall print and store a copy of these GENERAL SALES CONDITIONS for future reference and check afterwards any changes compared to his printed version.
Art. 16 – Applicable law
The agreements stipulated online by the Client at www.redoro.it and/or www.redorogourmet.com are regulated by Italian laws. For anything else not explicitly foreseen, please refer to laws applicable to the relations and subject matters indicated in the agreement stipulated online by the Client with Redoro Frantoi Veneti s.r.l..
Pursuant to articles 1341 and 1342 Civil Code, the following clauses shall be specifically approved:
Art. 3 – Prices and Shipping
Art. 4 – Deliveries
Art. 6 – Limits of Liability
Art. 7 – Communications
Art. 9 – Right of withdrawal
Art. 10 – Warranties and Assistance
Art. 11 – Buyer’s obligations
Art. 14 – Disputes
Art. 15 – Review confirmation
Art. 16 – Applicable law