Delivery and payment methods

PAYMENTS

The shown Prices are valid and include VAT, containers and packaging.
Shipping is free of charge for:
– orders of amount exceeding 200 € for Italy
– orders of amount exceeding 500 € for Europe

For any other orders of amount lower than those indicated, a shipping fee of 15 € for Italy (20 € for islands) will be applied, while the fee will be calculated for European and international shipping according to the quantities/ weight.
Payment can be issued online using a Conventional Credit Card: Visa, CartaSi, MasterCard, American Express, Diners for the rest of the world.
Your Credit Card will be charged only when the products are shipped and not upon transmission of the order online.
Subjects who require an invoice by law shall request it when placing the order, by filling out the relative form.

DELIVERY
Redoro Frantoi Veneti s.r.l. delivers directly to the address indicated by customers through express courier; since the ordered products travel at Redoro’s total risk, no claims are accepted other than upon receipt of the goods, by noting any possible anomaly on the delivery note of the courier.
According to the destination area of the goods, deliveries can take place within a timeframe that varies (for Italy) from 5 to 10 working days, granted any inconvenience.

UNAVAILABILITY OF PRODUCTS
Should the ordered products be currently not available, we will promptly inform the Client, agreeing the delivery methods of the products in stock and any change to the final sale price.

WITHDRAWAL
The Client, pursuant to Legislative Decree no. 206 of 06/09/05, is entitled to withdraw from the Agreement and return the goods within 10 days from receipt, by informing Redoro Frantoi Veneti s.r.l.– Via G. Marconi, 30 – 37023 Grezzana (Verona) or sending an email at amministrazione@redoro.it. The company will refund the disbursed amount within 10 days from receiving the goods, retaining any shipping fees.
Since 1895, Redoro Frantoi Veneti s.r.l. has been producing extra-virgin olive oil with the same care and passion as ancient times, and love for its own land, and wishes that the consumer can enjoy this fine product made with the same secrets as back then – Therefore, please inform us about any issue or doubt and we will be happy to assist you and provide any information you need, and we will make sure to solve any non-conformity at the best of our ability.

CLAIMS
Please send an email directly at info@redoro.it for any notice, claim or request of information, mentioning the order number assigned upon placing the order and indicated in the order confirmation sent via email.

PROTECTION OF UNDER-AGE SUBJECTS
Subjects under 18 years of age are not authorised to transmit purchases through the online order form without the approval of a family member of legal age.
Please view Redoro Frantoi Veneti s.r.l.’s document for any clarification on the general conditions.